Recall workflow rebuilt at a 3-vet small-animal clinic.
“Recall response rate 31% → 64%. Patient retention up 12 points. Wellness-plan signups doubled in 90 days.”
† Drawn from real engagements; identifying details changed, outcomes calibrated to what we can defend across the cohort.
Small-animal veterinary practice. 3 vets, 9 staff. Recall outreach manual; wellness-plan enrollment lagging.
Before we came in.
Recall response rate 31% — most lapsed patients quietly disappeared. Wellness-plan signups under 20%. Vets doing client-comms work that didn't need a DVM.
Recall response rate above 60%. Wellness-plan signup rate above 35%. Free up vet time from non-clinical communications.
The build.
Recall agent with species-specific cadence. Wellness-plan recommendation agent integrated with the practice's clinical software. Started as First Fix on recall, extended to Right-Hand Build in month 2.
What changed.
Recall response 64% by month 3. Patient retention +12 points. Wellness-plan signup doubled to 41%. Vet time on non-clinical comms down 80%.
STILL RUNNING ON RETAINERRecall agent, wellness-plan agent, intake automation.
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